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How to reach the desk that handles requests, and what to send with one.

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Replies are issued by email.

How Requests Are Handled

Include the machine make, model and axis travels, the standard the certificate should be issued against, and whether the request is on-site or ship-in. Scheduling and booking follow once a quotation is returned. Do not ship an instrument ahead of an accepted quotation; ship-in items travel with packing instructions confirmed in advance, not before.

Contact Details

Straightforward questions are answered by return. Anything requiring a price is passed to the quotation desk and comes back in writing. The request a quote page lists what to include — send that much and the first reply is the quotation itself.

What to Include

The desk that handles requests receives everything sent through the form above. A written request is answered more quickly than a conversation, since the detail is already attached. Reference numbers should accompany any message about work in progress.

Have an item to price?

Send the item, the measurement points, the tolerances and the turnaround needed; the quotation follows in writing.